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OFFICE, the footwear retailer, is hiring a Social Media Assistant at its London Head Office to support the day-to-day social presence of OFFICE and OFFSPRING across Instagram, TikTok, Facebook, Pinterest and X.
Responsibilities include planning, filming and editing short-form video (Reels, TikToks, Stories) on new product, trends and in-store activity; helping organise product, lifestyle and behind-the-scenes shoots; writing on-brand captions; maintaining a content calendar in line with trade priorities and campaign launches; and responding to comments, messages and mentions, flagging customer service issues and escalating negative sentiment or PR-sensitive comments to the Social Media Manager.
The role also supports influencer and creator outreach (gifting, product sends, tracking delivered content), weekly and monthly performance reporting on engagement, follower growth, reach and click-throughs, and work with the Buying, Design, Ecommerce and Digital Marketing teams to align social content with launches and promotions.
Applicants need some social content experience (professional, placement or a strong personal/freelance portfolio), confidence appearing on camera or directing others, a strong grasp of Instagram and TikTok, basic video editing (CapCut, Premiere Rush, InShot) and design skills (Canva), good writing with an eye for tone of voice, strong organisation, and an interest in fashion, footwear and pop culture.
Experience with scheduling tools such as Sprout Social, Later or Meta Business Suite is desirable but not essential.
Salary not stated.
